General FAQ

1. Where are papamat products manufactured?

Our products are produced in China, and we have a professional team from design, production, packaging to transportation, and all production processes are professionally certified.

 

2. Do l need to pay for shipping?

No, all our products are delivered for free

 

3. lf l have not received my order or received a wrong order, who should l contact?

If you are buying on the website, please contact us via email at papamat@sunsort.com , if not, you need to contact us via other platforms, such as Amazon.

 

4. How do l know when my package will be shipped?

Generally speaking, we process orders very fast, but sometimes it takes 24 to 48 hours to ship. Click the shipping icon in the order confirmation email to check its status and track the shipment.

 

5. How can l file a claim for product warranty?

If your product is defective in materials or workmanship, our manufacturer's warranty will replace your product or refund your product price within the warranty period. Please contact us to start your claim，papamat@sunsort.com

 

6. What sustainability certifications do your products have?

We take pride in the quality and sustainability of our products. Our products hold the following certifications.
Climate Pledae Friendly: Our products are certified as "Climate Pledge Friendly," which reflects our commitment to sustainability. This certification ensures that our products meet sustainability standards,making them an environmentally responsiple choice.

Our commitment is to provide safe, eco-friendly products that meet your standards for quality and sustainability.