We want you to love your PaPaMat. If something isn't quite right, we're here to help.

Returns

We accept returns within 30 days of delivery on unopened and unused items.

Because our play mats are vacuum-sealed for hygiene and safety, items that have been opened or used are not eligible for return.

To start a return, please contact hello@papamat.com with your order number.

The Details

• Returns must be requested within 30 days of delivery.
• Items must be unopened, unused, and in their original packaging.
• Customers are responsible for return shipping costs.
• A 10% processing and handling fee will be deducted from refunds for non-quality-related returns.
• Final sale, personalized items, and gift cards are not eligible for return.
• If you'd like to exchange an item, please contact us and we'll be happy to assist, subject to product availability.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We'll make it right with a replacement or full refund at no additional cost.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 10 business days.

Questions?

We're always happy to help.

hello@papamat.com

Thank you for choosing PaPaMat. We're honored to be part of your family's everyday moments of play, comfort, and growing up.