Return & Refund Policy

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. Once the packaging seal is broken, the item is considered used and will no longer be eligible for return or exchange. You’ll also need to provide the order number or proof of purchase.

If your return is accepted, we will provide you with a return shipping label and the nearest return address. Please contact our customer service before sending any items back — items returned without prior authorization will not be accepted.

To start a return, please contact us at hello@papamat.com with your order number, reason for return, and photos or videos if the product has any issues.

Damaged or Defective Items

Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.

Non-returnable Items

Certain types of items cannot be returned, including:

• Customized or personalized items

• Items marked as final sale or gift cards

• Items that have been used, washed, or damaged after receipt

If you have any concerns about whether your item is eligible for return, please contact our team for confirmation.

Exchanges

If you wish to exchange an item, please contact us within 15 days of receiving your order.
The product must be unopened, unused, and in its original packaging. Once the packaging seal is broken, the item is considered used and will no longer be eligible for return or exchange.

For quality-related exchanges, we will cover the shipping cost. For non-quality related exchanges (e.g., size or preference), the shipping cost will be borne by the customer.

Please note:
💡 Shipping fees for non-quality-related returns or exchanges are non-refundable.

Refunds

Once we’ve received and inspected your return, we’ll notify you if your refund has been approved.
Approved refunds will be processed to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.

If it has been more than 15 business days since your refund was approved and you have not received it, please contact your bank or reach out to us at hello@papamat.com.

Processing Time Summary

Step	Estimated Time
Return Request Review	Within 3 business days
Exchange Processing	Within 5 business days
Refund Processing	Within 10 business days after inspection

Important Notes

• Returns without prior authorization will not be accepted.

• Non-quality related returns are accepted, but shipping costs are non-refundable.

• Products must be in unused, original condition with complete packaging.